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RFA - Streaming prices not working

We have a user Id not receive streaming prices in RFA. service IDN_RDF. Stopped working last night and I'm working with a developer to troubleshoot. Can someone help us solve this?

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Hi @erik.dawes,

Given the RFA application was successfully operating, I don't suspect there are any issues with the API but rather the server. I would recommend reaching out to the person managing the server (ADS) to identify if there are any issues or any recent changes.


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Is there someone who can join a call in the next 10 minutes from the technical side who can help us trouble shoot this? It's impacting prod and we need assistance. Thank you.


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@nick.zincone.1 Is there someone who can join a call from the technical side who can help us trouble shoot this? It's impacting prod and we need assistance. Thank you.

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@erik.dawes,

Have you tried reaching out to your Refinitiv Account Manager? They would have detailed knowledge of your services and will be the best resource to coordinate a technical person on the server-side.

yes, working with him and customer service now. thank you.

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