This forum is of most help with general API usage questions, the members of the forums are developers working with Refinitiv APIs, the moderators of the forum are Refinitiv API experts.
When your require help with content, as a customer, the best and most efficient way is to open a content support case directly with Refinitiv Helpdesk Online -> Content ->Datastream
We have relevant information to share:
Please let us know if this information helps, and if you are able to proceed, otherwise, if you are able to open a support case with content directly, or like us help by reaching out to content on your behalf?
We have created normal service cloud case for this and sent update to Michele.