There was network interruption on 17-May while client is using both RFA and EMA connecting to our TREP
RFA no issue when network issue fixed client can get data via RFA properly
But EMA attempt to reconnect and request time out since 11:36 GMT until 13:42 GMT
But after 13:42 GMT there was no more reconnect attempt. (Snapshot attached) and client lost access to our data via EMA
Can help taking a look at the reason behand? Any EMA re-connecting limit to block EMA attempt to connect to us after 13:42 GMT?
Thank you very much
There are no obvious reasons that come to mind as to why EMA would not recover when faced with the same network problem scenario as RFA.
A few things to consider:
Whilst the presence of a serverlist / channelset does not necessarily solve a network issue - the recovery behaviour would be somewhat different to a single server / single channel config.
Unless one of my colleagues can shed some light on key differences, I suspect the only way to identify the cause of this non-recovery would be to try and recreate it in a Dev / Test environment. This is something outside the scope of a Q&A Forum and ideally would be done by creating a Premium Support ticket and working with the RDC team.
You should be able to raise a Premium Support ticket via Refinitiv Real-Time Java SDK | Refinitiv Developers (see right-hand side of the screen - close to the top of the page)