@Vinod A

From the verbose log, it uses /RestApi/v1/Extractions/RawExtractionResults('0x079892b68c3cc45e')/.

> GET /RestApi/v1/Extractions/RawExtractionResults('0x079892b68c3cc45e')/ HTTP/1.1
> Host: selectapi.datascope.refinitiv.com

The correct one must be /RestApi/v1/Extractions/RawExtractionResults('0x079892b68c3cc45e')/$value. For example:

> GET /RestApi/v1/Extractions/RawExtractionResults('0x0798bbe54dbcc4f5')/$value HTTP/1.1
> Host: selectapi.datascope.refinitiv.com

Please make sure that the URL is correct.

@Vinod A

The command looks okay. I can use it to retrieve the data.

curl -s -i -X GET -H "Prefer: respond-async" -H "Content-Type: application/json" -H "X-Direct-Download: true" -H "Authorization: Token <token>"   https://selectapi.datascope.refinitiv.com/RestApi/v1/Extractions/RawExtractionResults('0x0796cdcdf9fcbae1')/$value HTTP/1.1 200 OK Cache-Control: no-cache Pragma: no-cache Content-Length: 368 Content-Type: text/plain Expires: -1 Accept-Ranges: bytes Server: Microsoft-IIS/10.0 X-Request-Execution-Correlation-Id: CiD/9008895/AAAAAA.0796d25b85fcbb08/RA X-App-Id: Custom.RestApi X-App-Version: 14.5.72.64 Date: Fri, 11 Jun 2021 04:08:10 GMT

RIC,Ask Price,Asset Type,Bid Price,Currency Code,Exchange Code,High Price,Instrument ID,Instrument ID Type,Low Price,Open Price,Previous Close Date,Previous Close Price,Security Description,Settlement Price,Trade Date,User Defined Identifier,Volume 0005.HK,47.7,EQTY,47.65,HKD,HKG,48.1,0005.HK,RIC,47.45,47.45,2021/06/10,47.65,HSBC HOLDINGS ORD,,2021/06/11,,4920271

I need to know more information about the problem.

1. How often does the problem occur?

2. Does it happen randomly?

3. What report template are you using with that JobID?

@jirapongse.phuriphanvichai Hi,

1. How often does the problem occur? Every time client run a extraction

2. Does it happen randomly? Every time

3. What report template are you using with that JobID? Elektron Time Series Report, below API call details. The issue is using GET commend using Curl.

Call to this endpoint à /Extractions/ExtractRaw with following items.

{ "ExtractionRequest":{ "@odata.type":"#DataScope.Select.Api.Extractions.ExtractionRequests.ElektronTimeseriesExtractionRequest","ContentFieldNames":["Instrument ID","Open","High","Low","Last","Volume","Bid","Ask","Trade Date"],"IdentifierList":{ "@odata.type":"#DataScope.Select.Api.Extractions.ExtractionRequests.InstrumentIdentifierList","InstrumentIdentifiers":[{ "Identifier":"VOD.L","IdentifierType":"Ric"}]},"Condition":{ "ReportDateRangeType":"Range","QueryStartDate":"2021-06-01","QueryEndDate":"2021-06-08"}}}

Hi @jirapongse.phuriphanvichai - Could you further advice on the above.

@Vinod A

I am unable to replicate the issue.

Please use the --verbose option in the curl command to see more information.

Hi @jirapongse.phuriphanvichai - Below response form client.
Would you be able to assist further.

I turned on verbose and found these details- as you can see the connection is established but result set is not complete

time:2021.06.16D16:32:50.313481000 tz:gmt logLevel:INFO messageType:Sending command: curl -s -i -v -X GET -x "http://35.56.104.42:8080" -H "Prefer: respond-async" -H "Content-Type: application/json" -H "X-Direct-Download: true" -H "Authorization: Token _x47Uz0jT0PP5ua2Bd7FoOc2gVMiwsMaq77rzgqqTInYH2jO4OOaw0eX-6cg7psPmOL61jUnBHIquoZ

* Trying 35.56.104.42:8080...

* Connected to 35.56.104.42 (35.56.104.42) port 8080 (#0)

* allocate connect buffer!

* Establish HTTP proxy tunnel to selectapi.datascope.refinitiv.com:443

> CONNECT selectapi.datascope.refinitiv.com:443 HTTP/1.1

> Host: selectapi.datascope.refinitiv.com:443

> User-Agent: curl/7.69.1

> Proxy-Connection: Keep-Alive

>

< HTTP/1.1 200 Connection established

<

* Proxy replied 200 to CONNECT request

* CONNECT phase completed!

* ALPN, offering http/1.1

* successfully set certificate verify locations:

* CAfile: /local/int/live/0/miniconda3/ssl/cacert.pem

CApath: none

} [5 bytes data]

* TLSv1.3 (OUT), TLS handshake, Client hello (1):

} [512 bytes data]

* CONNECT phase completed!

* CONNECT phase completed!

{ [5 bytes data]

* TLSv1.3 (IN), TLS handshake, Server hello (2):

{ [91 bytes data]

* TLSv1.2 (IN), TLS handshake, Certificate (11):

{ [4738 bytes data]

* TLSv1.2 (IN), TLS handshake, Server key exchange (12):

{ [333 bytes data]

* TLSv1.2 (IN), TLS handshake, Server finished (14):

{ [4 bytes data]

* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):

} [70 bytes data]

* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):

} [1 bytes data]

* TLSv1.2 (OUT), TLS handshake, Finished (20):

} [16 bytes data]

* TLSv1.2 (IN), TLS handshake, Finished (20):

{ [16 bytes data]

* SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256

* ALPN, server did not agree to a protocol

* Server certificate:

* subject: C=US; postalCode=10036; ST=New York; L=New York; street=3 Times Square; O=REFINITIV US LLC; CN=selectapi1.datascope.refinitiv.com

* start date: Feb 25 00:00:00 2021 GMT

* expire date: Feb 25 23:59:59 2022 GMT

* subjectAltName: host "selectapi.datascope.refinitiv.com" matched cert's "selectapi.datascope.refinitiv.com"

* issuer: C=GB; ST=Greater Manchester; L=Salford; O=COMODO CA Limited; CN=COMODO RSA Organization Validation Secure Server CA

* SSL certificate verify ok.

} [5 bytes data]

> GET /RestApi/v1/Extractions/RawExtractionResults('0x079892b68c3cc45e')/ HTTP/1.1

> Host: selectapi.datascope.refinitiv.com

> User-Agent: curl/7.69.1

> Accept: */*

> Prefer: respond-async

> Content-Type: application/json

> X-Direct-Download: true

> Authorization: Token _x47Uz0jT0PP5ua2Bd7FoOc2gVMiwsMaq77rzgqqTInYH2jO4OOaw0eX-6cg7psPmOL61jUnBHIquoZNUHnkwbhlu_b5k0xCTDgUzEnkH-A747IBIIlMP-bv4fJ_17U9cp0sOB6fLvH20GnJ8CsgLfh0sy5tXwKGWp8VOVMGUMYzsTY8rzxg3gSRjmGYwDZdE7TatgIsXJ400QkAb_Mqlm2ZsXG4RkvT4YyZptLQ06lC94cSwakfFat_Rr4jb2h9k5ABog7LastJSSdO7UPZ2-VUpDysxn2ilQPQGiGNL6VY

>

{ [5 bytes data]

* Mark bundle as not supporting multiuse

< HTTP/1.1 200 OK

< Cache-Control: no-cache

< Pragma: no-cache

< Content-Type: application/json; charset=utf-8

< Expires: -1

< Server: Microsoft-IIS/10.0

< X-Request-Execution-Correlation-Id: CiD/9015517/AAAAAA.0798978833bcc466/RA

< X-App-Id: Custom.RestApi

< X-App-Version: 14.5.72.64

< Date: Wed, 16 Jun 2021 16:32:51 GMT

< Content-Length: 141

<

{ [141 bytes data]

* Connection #0 to host 35.56.104.42 left intact

@Beera.Rajesh @nityanand.koppad