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tamara.thorne avatar image
21 ●1 ●2 ●2

Error code 2504. UDF Core request failed. Gateway Time-out

Hi everyone

I ran the same script every day for the past couple of months and now getting:

During handling of the above exception, another exception occurred:

.....

EikonError: Error code 2504 | UDF Core request failed. Gateway Time-out

as i have always worked with the same number of data points i don't think it is Eikon API limit related issue. Are there any Eikon related backend issues today?

eikoneikon-data-apirefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror
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wasin.w avatar image   wasin.w
Hello @tamara.thorne

Could you please give us the information requested by @raksina.samasiri ?

raksina.samasiri avatar image   raksina.samasiri

Hi @tamara.thorne,

I'm afraid we haven't heard from you in a while and we cannot provide further assistance without the details we asked for. I'm closing this thread. If you need any further assistance, please start a new thread.

Thanks,
AHS

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raksina.samasiri avatar image
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hi @tamara.thorne ,

could you please help provide the code that's used to fetch the data so we could do a further investigation?

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