df = ek.get_timeseries('CLX1', interval='hour',count=n+3) File "c:\programdata\anaconda3\lib\site-packages\refinitiv\dataplatform\legacy\time_series.py", line 201, in get_timeseries response = refinitiv.dataplatform.legacy.json_requests.send_json_request( File "c:\programdata\anaconda3\lib\site-packages\refinitiv\dataplatform\legacy\json_requests.py", line 146, in send_json_request check_server_error(result) File "c:\programdata\anaconda3\lib\site-packages\refinitiv\dataplatform\legacy\json_requests.py", line 232, in check_server_error raise RDPError(server_response["ErrorCode"], error_message) refinitiv.dataplatform.errors.RDPError: Error code 2504 | UDF Core request failed. Gateway Time-out
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raise RDPError(server_response["ErrorCode"], error_message) refinitiv.dataplatform.errors.RDPError: Error code 2504 | UDF Core request failed. Gateway Time-out
Hi @tanish.girotra01 ,
Does the issue still occur? if so, could you please provide further information for the investigation?
Thanks,
AHS
Hi @tanish.girotra01 ,
Does the issue still occur? if so, could you please provide further information for the investigation?
Thanks,
AHS
hi @tanish.girotra01 ,
I'm afraid we haven't heard from you in a while and we cannot provide further assistance without the details we asked for. I'm closing this thread. If you need any further assistance, please start a new thread.
Thanks,
AHS
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@tanish.girotra01 Could you please paste the actual API call that is failing with the parameters etc. thanks.
