Is there a way to receive messages (of my personal account) from Eikon Messenger desktop app with python ?
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Receive messages from my Eikon Messenger (python)
hi @hugo.leclere ,
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.
Thanks,
AHS
Hello @hugo.leclere ,
Thank you for your participation in the forum.
Is one of the replies below satisfactory in resolving your query?
If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.
Thanks,
-AHS
Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS
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Hi @hugo.leclere ,
Please take a look at Messenger Bot API here and this sample on the github. It is written in Python: https://github.com/Refinitiv-API-Samples/Example.MessengerChatBot.Python.
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https://developers.refinitiv.com/en/api-catalog/messenger-api/messenger-side-by-side-api
"The API is uni-directional for now, thus you can only send and not receive messages."
Is there another way to receive messages ?
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Hello @hugo.leclere
The Messenger Bot API (not Messenger Side-By-Side) provides two connections for developers.
- WebSocket connection for receiving messages from users in the chat room
- HTTP REST API for sending messages to users (either individual or in the chat room).
Please note that you need to have the Bot account for the Eikon message and the chatroom with your Bot. Please contact your Refinitiv representative to help you regarding the Bot account.
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Bot account can read all received messages of my personal account ?
I used the Messenger Bot API with my personal account and it worked but I lost desktop app connection, is there a way to avoid that ?
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Hello @hugo.leclere
The Bot can receive all messages sent from all participants in the same chatroom (the Bot must be in the chatroom).
I suggest you contact the helpdesk directly to help you check the Eikon desktop lost connection issue via the https://my.refinitiv.com/content/mytr/en/productsupport.html website. Please choose "Refinitiv Messenger" product category.
