question

keith.rudd

23 ●2 ●2 ●3

Need Refinitiv to investigate RFA C++ version crash

We have an application at DB called Magellan using RFA 7.4.1 on Linux RHEL.

Version details:

Reuters Item Number: 35-15-7109

Product Name: Robust Foundation API - C++ Edition

Release Number: 7.4.1

Load Number: 1

Load ID: rfa7.4.1.L1.linux

Release Status: RRG

It has crashed in RFA library code with the following stack trace.

Please investigate and let us know if there is a fix or workaround available to prevent recurrence.

Reading symbols from /home/gmr/components/ReutersRateReconciler-prd/current/bin/ReutersRateReconciler...Reading symbols from /home/gmr/components/ReutersRateReconciler-prd/ReutersRateReconciler-prd-21.01.5239.17/bin/ReutersRateReconciler.debug...done.

done.

[New LWP 423]

[New LWP 420]

[New LWP 424]

[Thread debugging using libthread_db enabled] Using host libthread_db library "/lib64/libthread_db.so.1".

Core was generated by `/home/gmr/components/ReutersRateReconciler-prd/current/bin/ReutersRateReconcile'.

Program terminated with signal SIGSEGV, Segmentation fault.

#0 0xf45276b7 in rfa::common::InterestSpec::getInterestSpecType() const ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_Common.so

(gdb) #0 0xf45276b7 in rfa::common::InterestSpec::getInterestSpecType() const ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_Common.so

#1 0xf1a87c65 in rfa::sessionLayer::MarketDataSubscriberImpl::processSubCloseReqMsgEnum(rfa::support::SmartPtr<rfa::common::Message>&) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer_MD.so

#2 0xf1a8a92c in rfa::sessionLayer::MarketDataSubscriberImpl::processReqMsg(rfa::support::SmartPtr<rfa::common::Message>&) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer_MD.so

#3 0xf45253e2 in rfa::common::EventSourceHandler::dispatch(long) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_Common.so

#4 0xf41dd2bf in rfa::sessionLayer::SessionImpl::dispatchRequestProcedure()

()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#5 0xf41dbc84 in rfa::sessionLayer::SessionImpl_RequestQueueHandler::processIORead(int) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#6 0xf41f6460 in RTREventNotifierImp::notifyReadPending(int) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#7 0xf41f4f5b in RTRSelectNotifier::notify(RTRIOEventMgr*, fd_set&, void (RTRSelectNotifier::*)(int)) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#8 0xf41f532c in RTRSelectNotifier::enable() ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#9 0xf41dedf2 in rfa::sessionLayer::SessionImpl::runThread() ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#10 0xf41f447a in rfa::support::Thread::startWrapper(void*) ()

from /home/gmr/3rdparty/reuters/current/Libs/RHEL6_32_GCC444/libRFA_SessionLayer.so

#11 0xf3c2f839 in start_thread () from /lib/libpthread.so.0

#12 0xf3d2d52e in clone () from /lib/libc.so.6

(gdb) quit

rfa

Nov 24, 2021 at 07:38 AM

10 |1500

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raksina.samasiri Dec 03, 2021 at 03:42 AM

hi @keith.rudd ,

I'm not sure whether this question has been answered off the forum or not. Can you let me know if the issue has been solved already.

Thanks,
AHS

wasin.w Dec 13, 2021 at 06:20 AM

<AHS>

The RDC team is investigating case 10716664, extend triage.

raksina.samasiri Dec 28, 2021 at 08:48 AM

<Private post>
As checked, case 10716664 is resolved, could you please confirm if the issue has been solved already

Thanks,
AHS

raksina.samasiri Jan 04, 2022 at 10:29 AM

As checked, case number 10716664 was resolved. So I assumed that this question has been answered off the forum already. In case you have any further questions, please start a new question.

Thanks,
AHS

umer.nalla

25.3k ●87 ●12 ●25

The first thing to note is that RFA 7.4 is no longer supported - the oldest version we support is v7.7 (essentially a rebrand of v7.6)

Downloads | Refinitiv Developers

Also, the forum is for how-to and simple diagnostics etc and not best suited for deep-dive investigations like this - which would require considerable offline interaction etc. Therefore, I would recommend you raise a Support Ticket for RFA C++via My.Refinitiv.

I have raised a ticket for you and someone should be in touch shortly from the Developer Support team.

Nov 24, 2021 at 10:48 AM

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umer.nalla Nov 24, 2021 at 10:49 AM

Private post.

Ticket ref 10716664

keith.rudd

23 ●2 ●2 ●3

Hi Ulla, thanks for the reply but I did actually raise a ticket through My.Refinitiv in the first place - but they closed it and referred me to this site, so seem to be going in circles here.

The original ticket number was 10712507

I can see you've opened a new one (10716664) so thanks for that. Please can you ensure that this doesn't just result in another loop round the support circle.

Regards,

Keith

Nov 24, 2021 at 11:22 AM

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keith.rudd Dec 07, 2021 at 08:35 AM

The dev team are attempting to upgrade to a later RFA version to see if that solves the issue