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Bruno.Leal avatar image
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RDP API Locked Account due to incorrect password

Hi all,


Could someone tell me who could unlock my RDP Account?


Exception: Failed to get access token 400 - {"error":"access_denied" ,"error_description":"Account locked out due to provide incorrect password." }


rdp-api
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zoya faberov avatar image   zoya faberov

Hello @Bruno.Leal ,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question. Thanks,

-AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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zoya faberov avatar image
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Hi @Bruno.Leal,

The best approach is to open a support case via Refinitiv Helpdesk, providing your RDP user information, and RDP support will reset RDP password for your user.

Hope this helps

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