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Bhimrao.Ghule avatar image
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I am trying to run VAConsumer, but getting below error

I am trying to run VAConsumenr but getting error ""Adding connection to eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002... Error rsslReactorConnect(): Failed to request authentication token information. Text: <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS141-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\Util\rsslRestClientImpl.c:1595> Error: Failed to perform the request with text: Couldn't connect to server""


I am not sure if this has to do something with network connection? Telnet to host:port is working

Command used is "VAConsumer.exe -encryptedSocket eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002 ELEKTRON_DD mp:SEK= -uname <User> -passwd <Password> -sessionMgnt -clientId <ClientID>

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Jirapongse avatar image
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@Bhimrao.Ghule

Thanks for reaching out to us.

According to the error (rsslRestClientImpl.c:1595), the problem may relate to the REST connection for the authentication service. The URL of the authentication service is https://api.refinitiv.com/auth/oauth2/v1/token. You need to check if you can access this URL.

You can also enable the REST log by using the -restEnableLog parameter.

I hope that this information is of help.

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Bhimrao.Ghule avatar image Bhimrao.Ghule

Thanks @Jirapongse

I tried running with restEnableLog, and got below response. I am not sure about, how to check if we have access to the url "https://api.refinitiv.com/auth/oauth2/v1/token" or not.

Adding connection to eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002...


--- REST REQUEST ---


<!-- Time: 7:37:29:943 -->

URL: https://api.refinitiv.com/auth/oauth2/v1/token

HTTP method POST

HTTP header data:

Accept : application/json

Content-Type : application/x-www-form-urlencoded

HTTP body data: grant_type=password&username=<USERNAME>&client_id=<ClientID>&scope=trapi.streaming.pricing.read&takeExclusiveSignOnControl=true

Request timeout: 90


--- REST RESPONSE ---


<!-- Time: 7:38:12:504 -->

HTTP header data:

HTTP body data: (null)

Protocol version: (null)

HTTP status code: 0

Error rsslReactorConnect(): Failed to request authentication token information. Text: <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS141-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\Util\rsslRestClientImpl.c:1595> Error: Failed to perform the request with text: Couldn't connect to server

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