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yjpark avatar image
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Python Eikon API Error

If Python requests an eikon API, receive error return.

- Error code 2504 | UDF Core request failed. Gateway Time-out

- 500 Internal Server Error


Errors occur frequently from today.


Please let me know the solution.


code e.g)

ek.get_timeseries("LGOc1", fields="CLOSE", start_date="2023-06-04T00:00:00", end_date="2023-06-14T00:00:00", interval="daily")

#productpython apierror-500
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Jirapongse avatar image
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@yjpark

It could be a problem in the backend, not in the API. You need to contact the Eikon or Refinitiv Workspace support team via MyRefinitv to verify what the problem is.



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raksina.samasiri avatar image
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Hi @yjpark ,

I can run the same code and get the result properly, could you please retry and let me know if the issue still persist.

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yjpark avatar image yjpark

Thank you for reply.

But, error is still occurring.

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