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arnaud.alepee avatar image
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CodeBook - Python3 kernel not connecting

Hello there,

For quite some time now, I cannot use the CodeBook environment as it fails to connect to the Python kernel.

Could anyone of you help me please?

Thanks

python#productcodebookkernel
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Jirapongse avatar image
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@arnaud.alepee

Thanks for reaching out to us.

I can start it properly.

1686814676119.png

Please kindly contact the Eikon or Refinitiv Workspace support team directly via MyRefinitiv to investigate this issue and verify what the problem is.


1686814676119.png (4.2 KiB)
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arnaud.alepee avatar image
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screenshot-2023-06-14-at-164400.png

screenshot of the status bar with the "Waiting..." indicator


screenshot-2023-06-14-at-164400.png (13.5 KiB)
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