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anass.yazane.1 avatar image
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Issue to consume streaming price on DesktopSession mode using Refinitiv Data under C#.Net

Dear Developer community

i share with an issue i'am facing since last week. Indeed when opening a Desktop session it tooks a very long time that usual, to finally a state response 'Opened'. But every request to stream data return 0 data.

at log level, i got these warning messages:

2024-03-01 18:52:32.4070|Warn|Refinitiv.Data.Core.DesktopSessionCore|1|Unable to retrieve Desktop streaming connection details. The API service reference: [pricing] not defined.

2024-03-01 18:52:32.4070|Warn|Refinitiv.Data.Delivery.Stream.OMMItemStream|1|OMMItemStream: Failed to open OMM stream - streaming services are unavailable.

i upgraded EIkon version to 65 to see if it resolves issue, but still facing the issue.


can you help please to resolve the issue as it concerns many users


Regards


refinitiv-dataplatform-eikon#productdatastream-apic#refinitiv-dataplatform-libraries
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Jirapongse avatar image   Jirapongse

@anass.yazane.1

Hi,

Thank you for your participation in the forum.

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Otherwise please post again offering further insight into your question.

Thanks,

AHS

aramyan.h avatar image   aramyan.h

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thank you,

AHS


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nick.zincone avatar image
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Hi @anass.yazane.1

Sorry for the inconvenience. There has been a reported incident around changes to some users streaming on the desktop, specifically around permissions. There is a plan to rollback these changes but in the meantime, I have also submitted a ticket on your behalf to correct your permission scopes. You should receive a ticket regarding this.

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