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@kenneth.fung
I'm afraid it's not clear to me where and how you get this error.
If you're having a problem performing first time login into Eikon, please contact Thomson Reuters Helpdesk for assistance.
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If you're having a problem with something else, please include the details of the issue and the replication procedure.
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@kenneth.fung
If you mean the error in the First time login page, please contact the site administrator at rdc.administrator@thomsonreuters.com to resolve the issue.
