Hi @filip.cermak.2210

SXS API and Eikon Data API can work together.

Here is my sample code which I tested each API simultaneously on multiple times.

And both of them work fine.

Eikon Data API is part of Desktop product so it is designed to require human intervention.

I do not know what KOBRA.APPLICATION.DESKTOPSXS is.

And I am not familiar with the log file.

This forum is about sample code, how to use API.

Please let me know your case number, I tried lookup with your registered email on this portal but I could not see any cases.

I will contact the case owner to get it handled appropriately.

Hi @filip.cermak.2210

It could be due to your Eikon Desktop were logged out? or disconnected?

Is this issue reproducible?

If it is reproducible, you will need to submit a ticket to Refinitiv Helpdesk and ask them to assign the case to the Technical Support team.

The Refinitiv Content Helpdesk can be reached at https://my.refinitiv.com/
Or by calling the Helpdesk number in your country.

Eikon desktop was definitely working all the time, as I was using it.

I first wrote to support but they closed my ticket with a message that I should come here.

I think the Data Api was killed by KOBRA.APPLICATION.DESKTOPSXS, does anyone know what process ist this?

Or is there any procedure to restart the Eikon Data Api programmatically? My problem is that I would like to daily download som data automatically, but if this keeps happening I simple cannot do that.

Thanks for your help Chavalit, I will get back to myrefinitiv. Do you think that an automatic once per day python script update is a use case, that Eikon Data Api should handle? (without going in and fixing stuff, I know about the necessary Sunday shutdown of Eikon, so I count with that)

Hi @filip.cermak.2210

Can you share your script to download the data so I can test it on my end too?

Please let me know the ticket number so I can help to ensure that it will get routed to an appropriate technical specialist group.