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jy avatar image
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Eikon Codebook Kernel shutdown

Hi! May i know the reason why I encounter the error message of "kernel shutdown" as frequent as once in 10 mins in CodeBook please? It will be great if you could kindly suggest some solutions. Thank you.kernal-shutdown.png

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Hello @jy

I'm sorry to hear you are experiencing problems. Does restarting Eikon/Workspace app resolve the issue? If not, I highly recommend you contact the Eikon Support team directly to help you with this CodeBook app issue. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

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jy avatar image jy
Thanks a lot for your help! Recently I do not have the problem with the kernel again :D

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