Issues accessing WC1 API community

yolanda.shi

Hi team,

the user registered API community, however, he cannot see/download the WC1 API and Qual-ID document.

Could you please check it and help to resolve this issue?

another user, the potential client also wants to register API community, but failed. Please help to register and give access for WC1 API and Qual-ID document.

raksina.samasiri

Hi @yolanda.shi ,

Could you please provide an error message or error screenshot that the clients got for further investigation?

yolanda.shi

https://community.developers.refinitiv.com/discussion/comment/102501#Comment_102501

for kangzp89@163.com, the website shows Unauthorized. sorry, you must be logged in to access the page.

for dongxing.shi@antpool.com, he failed to register.

Please help to these two users to register this API community successfully and they can see & download the document.

raksina.samasiri

https://community.developers.refinitiv.com/discussion/comment/102505#Comment_102505

Hi @yolanda.shi ,

Could you please ask them to refresh the page? If that doesn’t work please confirm that the user is using either edge or chrome.

And could you please let me know what is the error message when the 2nd user failed to register?

raksina.samasiri

https://community.developers.refinitiv.com/discussion/comment/102696#Comment_102696

Hi @yolanda.shi ,

Could you please let me know if the issue still persists?