Client reporting error on EMA-based realtime retrieval

timothy.kaneshige01
timothy.kaneshige01 LSEG
in EMA

Connecting to production Reuters server today we got below error.  Can you explain what this error means and how to resolve it. 

Caused by: Exception Type='OmmInvalidUsageException', Text='ReqMsgImpl.checkBatchView() failed to decode ElementEntry. Internal error INCOMPLETE_DATA', Error Code='-26'

        at com.thomsonreuters.ema.access.MsgImpl.ommIUExcept(MsgImpl.java:404)

        at com.thomsonreuters.ema.access.ReqMsgImpl.checkBatchView(ReqMsgImpl.java:888)

        at com.thomsonreuters.ema.access.ReqMsgImpl.payload(ReqMsgImpl.java:650)

        at com.XXXXX.executionservices.marketdataapi.mapper.L1DataMapper.<init>(http://L1DataMapper.java:27)

        at com.XXXXX.executionservices.marketdataapi.services.MarketDataManager.lambda$registerForL1Data$1(MarketDataManager.java:74)

        at java.util.concurrent.ConcurrentHashMap.computeIfAbsent(Unknown Source)

        at com.XXXXX.executionservices.marketdataapi.services.MarketDataManager.registerForL1Data(MarketDataManager.java:74)

        at com.XXXXX.compliance.cache.marketdata.ReutersMarketDataProvider.subscribeToMarketData(ReutersMarketDataProvider.java:20)

        at com.XXXXX.compliance.riskcheck.RiskChecker.checkRisk(RiskChecker.java:357)

        ... 6 more

This is happening around the code below:

        subscriptionId = mgr.getConsumer().registerClient(

                EmaFactory.createReqMsg().serviceName(mgr.getServiceName())

                        .name(ric)

                        .interestAfterRefresh(true)

                        .initialImage(true)

                        .payload(getView()), this);

Answers

Categories