Issue on the HVMI Endpoints

shellanemae.rodanilla
shellanemae.rodanilla LSEG
edited January 15 in Workspace SDK

* Removed user details *

Can you please check if you can help on the below?

I am writing you regarding HVMI Endpoints specially regarding that one:  that stopped working today morning for all kind of users we have. Please see screenshot attached. All other endpoints are working just fine... Could you please check and fix it as soon as possible?

https://api.refinitiv.com/data

/hvmi/v1/house-views

This is the client's screenshot

Bild (1).png


This is what I'm getting

API Error.jpg

Answers

  • Gurpreet
    Gurpreet admin
    edited January 15

    Hi @shellanemae.rodanilla,

    Removed user details from the question

    The error message is HTTP 403 Forbidden, "Unauthorized Access*. The user does not access to invoke this API endpoint. Please reach out to the account manager to check product permissions.

    If the account was working earlier and stopped for all users now, please raise an urgent product support ticket at LSEG MyAccount.

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