RTO Connection seems intermittent

Sanaul_Haque
Sanaul_Haque LSEG
in ETA

The connection for PPE RTO is very intermittent.

Till Saturday (22nd March) morning it was connecting fine from XRE application but after that it started giving the below error:

"11:04:35.243","24/03/2025",1,500666,"Thread(3888) Thread(3888) a0_inputclient::authTokenEventCallback - Failed to send the REST request. Text: <D:\\Jenkins\\workspace\\RTSDK_Core_DX1\\OS\\VS140-64\\rcdev\\source\\rtsdk\\Cpp-C\\Eta\\Impl\\Reactor\\Util\\rsslRestClientImpl.c:1165> Error: rsslRestClientDispatch() Curl failed to perform the request with text: SSL connect error(D:\\Jenkins\\workspace\\RTSDK_Core_DX1\\OS\\VS140-64\\rcdev\\source\\rtsdk\\Cpp-C\\Eta\\Impl\\Reactor\\rsslReactorWorker.c:5969)","authTokenEventCallback","upavaconsumer","a0_inputclient",403769
"11:04:35.244","24/03/2025",1,500704,"Thread(3888) Connection ELEKTRON_DD closed from 0.0.0.0:0 on 0.0.0.0:0","channelEventCallbackForRTO","upavaconsumer","a0_inputclient",403770
"11:04:35.244","24/03/2025",1,500666,"Thread(3888) Thread(3888) a0_inputclient::channelEventCallbackForRTO - Connection down: Channel fd=-1.  Reason: RSSL_RET_FAILURE.  Error text: Failed to send the REST request. Text: <D:\\Jenkins\\workspace\\RTSDK_Core_DX1\\OS\\VS140-64\\rcdev\\source\\rtsdk\\Cpp-C\\Eta\\Impl\\Reactor\\Util\\rsslRestClientImpl.c:1165> Error: rsslRestClientDispatch() Curl failed to perform the request with text: SSL connect error","channelEventCallbackForRTO","upavaconsumer","a0_inputclient",403771

There is no change on XRE application side.

Can you please check why it is happening.

 

Config:

token_url="https://api.ppe.refinitiv.com/auth/oauth2/v2/token"

<item connect_address="us-east-1-aws-3-med.ppe.int.optimized-pricing-api.refinitiv.com" connect_port="14002"/>

 

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