Matches ranked below selected matching threshold

ihanafieh

Hello,

After testing the impact of decreasing matching threshold from 87 to 80, more than 5k new match appeared in the "Case Manager" for review.

so we have increased the matching threshold back to 87 , but unfortunately, the 5k new match still appearing in the "Case Manager" and requires a review.

any suggestions how to auto close all of these cases as the matching result is less that our selected matching threshold (under 87 %)

judith.pillado01

Hello @ihanafieh,

Thanks for reaching out! Once you have adjusted the matching threshold back to a higher number, the results you received based on a lower threshold will not be removed. Because of this, you have the choice of archiving the case, deleting it, and creating a new case with the adjusted threshold. If you screened for multiple entities and therefore created multiple cases, you also have the option of bulk archive/bulk delete. Please let me know if you need additional help with these functionalities, and whether you are using the API or the WebUI.

Best regards,

Judith