Data unavailable (Error 616) when accessing Fundamentals APIs for multiple instruments

Hello,

In Searchlight, the identifiers for the following instruments (and many others) are visible.Also, when using the /data/estimates/ API, both quarterly and annual estimates and actuals are retrieved successfully.

However, when trying to access data from Fundamentals APIs (such as income-statement or organization/company-info), these instruments consistently return an error with code 616.

Example identifiers tested (not limited to these):

RIC: USEG.O or USEG.OQ
Organization PermID: 5006577902
Instrument PermID: 8590923181
Quote PermID: 55839395639

In all such cases, the response is as follows:

{"error": {"code": 616,"description": "Data unavailable for the instrument(s) within your subscription"}}

Could you clarify why this happens?

Is it due to subscription or entitlement limitations on my account?
Or are these instruments outside the data coverage for Fundamentals?

If possible, please provide guidance on how to resolve this or whether there is any workaround.

Thank you.

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waiker_funda

One more clarification request:

The instrument in question (e.g., USEG.O, listed on NASDAQ) still results in these errors (616 for financial statements, 420 for company-info).

Since this is a NASDAQ-listed company, could you confirm why Fundamentals data is not provided?

Is it excluded from coverage despite being an exchange-listed company?

{
  "error": {
    "code": 420,
    "description": "The requested data is not available for the given instrument(s)"
  }
}

Jirapongse

@waiker_funda

Thank you for reaching out to us.

This could be content questions that need to be verified by the content support team. Please share the code that you are using so we can check if this problem in the API or coding.

I checked the Income Statement page in the Overview APP (USEG.OQ OV).

You should be able to retrieve those values by calling the get_data method with the TR.xxx field. For example:

ld.get_data("USEG.OQ","TR.F.GROSSPROFINDPROPTOT")

Otherwise, you can use the Data Item Browser tool to search for fields and parameters.

Jirapongse

@waiker_funda

Regarding the /organization/company-info endpoint, please contact the helpdesk team directly via LSEG Support to verify the data.

Please include the URL of this discussion in your raised question to prevent it from being redirected back to this Q&A forum.

waiker_funda

@Jirapongse

I tested the APIs in the RDP workspace with query parameters, and here are the results:

1.Coverage API

https://api.refinitiv.com/data/company-fundamentals/v1/coverage?package=professional

→ In the coverage result list, USEG.OQ is not included.

2. Company-info API

Request

https://api.refinitiv.com/data/entity-reference/v1/organization/company-info?package=professional&universe=USEG.OQ

Response

{
  "error": {
    "code": 420,
    "description": "Unable to resolve and collect data for all requested identifiers and fields."
  }
}

3. Income-statement API

Request

https://api.refinitiv.com/data/company-fundamentals/v1/financial-statements/global/income-statement?package=professional&universe=USEG.OQ

Response

{
  "error": {
    "code": 616,
    "description": "Data unavailable for the instrument(s) within your subscription"
  }
}

Jirapongse

@waiker_funda

I encountered the same errors as you.

Please reach out to the helpdesk team directly through LSEG Support to confirm the availability of the required data. You need to include the URL of this discussion in your raised question to prevent it from being redirected back to this Q&A forum.

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