Issue with Rest request for ExtractRawResult

Hi,

Some time when using the ExtractRawResult I don't get the expected reply.

Usually I get 202 when the request is not ready and 200 when done with the Json data. But time to time I get 200 with the output of this link (like one part of my URL is dropped...):

https://hosted.datascopeapi.reuters.com/RestApi/v1/

My Url used for the request is:

http://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractRawResult(ExtractionId='0x05b6ab5d101b3016')

The issue start yesterday (all working fine before), any change on your side?

Thanks

Stephane

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Accepted answers

Christiaan Meihsl

@Stephane Rossi and @carla.martinez,

I noticed the same issue today. The location URL is sometimes erroneously returned to you as an http instead of https URL (which is exactly what I see from your post Stephane). There must be an issue on the servers, the location URL should always be https.

As a temporary workaround you could check the location URL, and force it to https.

I have escalated this to the DSS team.

All comments

carla.martinez

I have the same issue since yesterday as well. I'm getting the same output as the OP with status 200, but in my case I'm performing time series extraction requests.

Stephane Rossi

Thanks, then that confirm an issue on Thomson Reuters side

Christiaan Meihsl

@Stephane Rossi and @carla.martinez,

As a temporary workaround you could check the location URL, and force it to https.

I have escalated this to the DSS team.

Stephane Rossi

Thanks I see that.

I have already a case open on the support: 05502957

Christiaan Meihsl

@Stephane Rossi and @carla.martinez, the support teams say the issue is solved now. I just made a few tests, it looks ok.

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