data for *.DE rics through Java RFA on 03-July-2017

mikhail.nikolaenko

Hi,

It seem that there was release on XETRA exchange on 3 July (http://www.deutsche-boerse-cash-market.com/dbcm-en/newsroom/press-releases/New-T7-trading-technology-goes-live-on-Xetra/3089506).
I can see that a new field appeared in data from RFA since then (NA_MSG_TYP, fid 8636) with values like "d", "W", "f", "X".
Can you please tell what different values stand for or point me to some document where i can look them up myself?

Also, on 03-Jul-2017 i haven't received any trade messages for *.DE rics (BOSSn.DE for example) through RFA (using Java RFA api v.7.2.1.E2).
But since 4 July i've started getting trade messages again, without any changes on my side.
Does anyone know if there were changes on 03-July-2017 on Reuters side that affect *.DE rics?

Olivier DAVANT

Hi @mikhail.nikolaenko,

If I'm not wrong your question is data related only. This discussion forum is dedicated to APIs and probably not the best place to get the answer you're looking for.

The Thomson Reuters Content Service group, on the other hand, is a more appropriate contact for this kind of question. You can contact them at this email address: content.services@thomsonreuters.com

mikhail.nikolaenko

https://community.developers.refinitiv.com/discussion/comment/15615#Comment_15615

Hi Olivier,
thanks for the answer.
The link you've posted seems to have 2 addresses:

content.services@thomsonreuters.com
as text, and the acutal address leads to

TRTHUpgradeSpecialists@thomsonreuters.com

Which one should be used?

Olivier DAVANT

https://community.developers.refinitiv.com/discussion/comment/15665#Comment_15665

Hi @mikhail.nikolaenko,

My bad. This is due to a wrong copy paste. The correct address is: content.services@thomsonreuters.com

mikhail.nikolaenko

https://community.developers.refinitiv.com/discussion/comment/15667#Comment_15667

Sorry, but are you sure that mentioned mailbox is still available?
I've tried sending message there and the message was bounced back with "Recipient address is possibly incorrect".
Is that address listed somewhere on reuters support sites?

Olivier DAVANT

https://community.developers.refinitiv.com/discussion/comment/15668#Comment_15668

That's very embarrassing. This is the address I got from a reference document. Let me check that and I come back to you soon.

Olivier DAVANT

https://community.developers.refinitiv.com/discussion/comment/15668#Comment_15668

After verification it seems that I gave you to the wrong procedure. My apologize for this.The data support is not done via the email addresses I listed above, but via the My Account portal. Once logged in you will find a "RAISE A CASE" button at the top right of the screen that will redirect you to the "Product Support" screen. From this screen you will be able to raise your issue. The "I believe content is incorrect or incomplete" is probably the most appropriate option in your case.
Once the case raised, the content support team should contact you very shortly

mikhail.nikolaenko

https://community.developers.refinitiv.com/discussion/comment/15668#Comment_15668

Thanks Olivier, i'll try that procedure.