No extraction files got from HistoricalReferenceReportTemplates data accesses

ricardo.siguero

Hi,

We are retrieving no data from the data access:

1.Report Template

Endpoint:

/Extractions/HistoricalReferenceReportTemplates

Report template definition is:

{
    "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.HistoricalReferenceReportTemplate",
    "CompressionType": "GZip",
    "ShowColumnHeaders": true,
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_TEMPL_74383",
    "Headers": [],
    "Trailers": [],
    "ContentFields": [{
        "Format": null,
        "FieldName": "RIC"
    }, {
        "Format": null,
        "FieldName": "Exchange Code"
    }, {
        "Format": null,
        "FieldName": "Asset Category"
    }, {
        "Format": null,
        "FieldName": "Security Description"
    }, {
        "Format": null,
        "FieldName": "Inverse Rate Marker"
    }, {
        "Format": null,
        "FieldName": "Expiration Date"
    }, {
        "Format": null,
        "FieldName": "Trading Status"
    }],
    "Condition": {
        "StartDate": "2017-09-14T23:59:59.999",
        "EndDate": "2017-09-14T00:00:00.000"
    }
}

Its reponse is:

{
    "Condition": {
        "EndDate": "2017-09-14T00:00:00.000Z",
        "StartDate": "2017-09-14T23:59:59.999Z"
    },
    "Headers": [],
    "LastChangedDate": "2017-10-27T11:17:48.167Z",
    "ReportFieldCount": 7,
    "OutputFormat": "CommaSeparatedValues",
    "ContentFields": [{
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "RIC"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Exchange Code"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Asset Category"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Security Description"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Inverse Rate Marker"
    }, {
        "Justification": "Center",
        "Format": {
            "DateFormat": "dd/MM/yyyy",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldDateFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Expiration Date"
    }, {
        "Justification": "Center",
        "Format": {
            "ThousandSeparator": "Comma",
            "UseThousandSeparator": true,
            "IntegerPlaces": 1,
            "DecimalPlaces": 0,
            "NegativeSignPosition": "Before",
            "DecimalSeparator": "Period",
            "UseLeadingZero": false,
            "UseTrailingZero": false,
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldNumberFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Trading Status"
    }],
    "Trailers": [],
    "@odata.context": "https://hosted.datascopeapi.reuters.com/RestApi/v1/$metadata#HistoricalReferenceReportTemplates/$entity",
    "ReportTemplateId": "0x05ed1a04807b3036",
    "CreateDate": "2017-10-27T11:17:48.167Z",
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_TEMPL_74383",
    "DeliveryType": "None",
    "Delimiter": "None",
    "CompressionType": "GZip",
    "TemplateTypeCode": "HRD",
    "ShowColumnHeaders": true
}

2.Schedule

{
    "TimeZone": "GMT Standard Time",
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_SCHED_77425",
    "Recurrence": {
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.SingleRecurrence",
        "ExtractionDateTime": "2017-10-27T13:17:57Z",
        "IsImmediate": true
    },
    "Trigger": {
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.ImmediateTrigger",
        "LimitReportToTodaysData": false
    },
    "ListId": "0x05ed1a033ccb3036",
    "ReportTemplateId": "0x05ed1a04807b3036"
}

Resuts for the above is:

{
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_SCHED_77425",
    "ScheduleId": "0x05ed1a053f8b3036",
    "ListId": "0x05ed1a033ccb3036",
    "LastChangeDate": "2017-10-27T11:17:51.224Z",
    "UserId": 9013852,
    "TimeZone": "GMT Standard Time",
    "ReportTemplateId": "0x05ed1a04807b3036",
    "CreateDate": "2017-10-27T11:17:51.224Z",
    "@odata.context": "https://hosted.datascopeapi.reuters.com/RestApi/v1/$metadata#Schedules/$entity",
    "Trigger": {
        "LimitReportToTodaysData": false,
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.ImmediateTrigger"
    },
    "Recurrence": {
        "IsImmediate": true,
        "ExtractionDateTime": "2017-10-27T00:00:00Z",
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.SingleRecurrence"
    }
}

We are not getting today any of the extraction files we used to retrieve in previous days...

The loop where the data access is checking for the completeness of the extraction never ends:

Waiting 60 seconds... Retry #1

Waiting 60 seconds... Retry #18

Waiting 60 seconds... Retry #24

...

Any idea about what is happenning?

Thanks

Regards

Ricardo

paolo.ciampanelli

Hi, it looks like there's a problem on Tick History 2 today, although in the alert it mentions only the Elektron Timeseries report :

SERVICE ALERTS FOR INFORMATION PRODUCTS ALERU30

Tick History v2 Custom Delayed

ALERT STATUS = Confirmed

Checkpoints (All Times are GMT)
Outage Start: 08:40 27 Oct 2017
First Reported: 10:20 27 Oct 2017 Last Updated: 11:09 27 Oct 2017
Next Update: 12:20 27 Oct 2017 Estimated Resolution: Not Yet Available
Some Thomson Reuters Tick History version 2.0 custom extractions are delayed.
Customers are globally impacted.
Affected Report Template: Elektron TimeSeries

Status at 11:09 GMT: Investigations continues to establish the cause of the
incident.
The next update is at 12:20 GMT.

http://www.gva.rapid.reuters.com/a/alerts/servicealerts/Alert/Alerts.aspx