Serious Bandwidth issue downloading Minute data data from Tick History using python API

suresh

Serious Bandwidth issue downloading Minute data data from Tick History using python API

Nipat Kunvutipongsak

As mentioned by @ggoli, there was a service disruption issue on the last Tuesday-Wednesday.

Subject: Thomson Reuters Tick History version 2.0 - Custom Extractions - Disrupted

Problem Description: 
Thomson Reuters Tick History version 2.0 Custom Extractions are disrupted.

This is due to an issue at Thomson Reuters and affects customers globally.

The major incident management process has been invoked at Thomson Reuters to aid service restoration.

Affected Report Templates: Tick History Time and Sales, Tick History Market Depth, Tick History Intraday Summaries and Tick History Raw

The problem has been resolved already. Please feel free to contact us if you still encounter this issue.

suresh

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200) HTTP status of the response: 202

Receiving above output for the past one hour for just downloading 5 days Minute data.

ggoli

https://community.developers.refinitiv.com/discussion/comment/20740#Comment_20740

@suresh This has been happening to me everyday but sometimes it luckily works and other times not. I posted a similar question here just a few hours ago - https://community.developers.refinitiv.com/questions/20736/intraday-summaries-extraction-request-fails-with-5.html. Hopefully, we'll get a fix for it soon.

Matthew.Logterman

Due to an outage of the Thomson Reuters Developer
Community email notification system from 2:30 PM CDT on November 29th until
9:00 AM CDT on November 30th we are posting to all questions updated during
this timeframe in order to ensure all customers receive all relevant email
updates. Please review this question, and its associated answers, in order to
ensure you are aware of any possible updates that may have occurred during this
outage. We apologize for the delay and any inconvenience this has caused.

Matthew Logterman, J.D.

Sr. Product Manager, Thomson Reuters Developer Community