Handshake failed: "Forbidden: No session"

I'm following the Side by Side Integration API Quick Start.

I have Eikon running, I'm logged in
I have generated app key, with "Side by Side API" type
ping was successful
but the handshake request:

{
    "command": "handshake", 
    "productId": "xxx",
    "appKey": "yyy"
}

fails with 403 status and message "Forbidden: No session". Eikon shows no prompt.

Any idea what am I doing wrong?

Thanks!

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Accepted answers

Hi @petr.doubek,

I just went through the process and discovered that the instructions didn't mention to ensure JSON is selected as the format of the text. For example, ensure the following is selected:

Let us know if this helps.

thanks.

All comments

Hi @petr.doubek,

I just went through the process and discovered that the instructions didn't mention to ensure JSON is selected as the format of the text. For example, ensure the following is selected:

Let us know if this helps.

thanks.

Thanks, that was it! Actually it is mentioned ("Ensure raw data is selected with JSON"), I overlooked it as it isn't in bold font as the other options that have to be set :-)

One change I had to make to the message: ProductId -> productId

Hi @petr.doubek,

I also overlooked this. However, I updated the quick start so it was a little more obvious.

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