dex2 error in response

igorg

[Handler_BackEndFailure] Time-series request for GOOG.SN interval Daily failed (not permissioned)

I get this text in all fields: TR.ClosePrice, TR.OpenPrice, TR.LowPrice.... for 2018-12-30 date for RIC: GOOG.SN.

But not for TR.PriceClose, TR.PriceOpen...

What does it mean?

And what is the difference between those sets of the fields?

Zhenya Kovalyov

@igorg, it seems that accessing this requires the subscription to the exchange.

igorg

in python I get this:

eikon.eikonError.EikonError: Error code Error | GOOG.SN: The user does not have permission for the requested data |

Zhenya Kovalyov

https://community.developers.refinitiv.com/discussion/comment/36167#Comment_36167

@igorg can you open /GOOG.SN or GOOG.SN in the quote app on the terminal?

igorg

https://community.developers.refinitiv.com/discussion/comment/36169#Comment_36169

yes, those 'bad' fields show "[Handler_BackEndFailure]..." in DIB

igorg

https://community.developers.refinitiv.com/discussion/comment/36170#Comment_36170

sorry, Quote shows Access Denied: User req to PE(246)

igorg

https://community.developers.refinitiv.com/discussion/comment/36213#Comment_36213

Is this a part of some higher level of membership with TR or it's a subscription to Chilean exchange?

I do collect about 1950 from that exchange every day and only 2 tickers have this error. How are they different than other?

Zhenya Kovalyov

https://community.developers.refinitiv.com/discussion/comment/36204#Comment_36204

@igorg can you open 0#ISHARES=SN in the quote app? AAPL.SN? FACE.SN? HOME.SN?

i would speculate that some fields require subscription to the exchange and some not (like TR.PriceOpen), but only the support desk can provide you with the full explanation.

igorg

https://community.developers.refinitiv.com/discussion/comment/36219#Comment_36219

yes, I can open all of them, except 0#ISHARES=SN

Zhenya Kovalyov

https://community.developers.refinitiv.com/discussion/comment/36205#Comment_36205

@igorg you do not have access to real-time for any of those equities, but the delayed data only (e.g. /AAPL.SN instead of AAPL.SN). GOOG.SN does not have a delayed RIC, i.e. there is no /GOOG.SN. This is a content issue, you will need to raise it as "No delayed RIC for GOOG.SN".

igorg

https://community.developers.refinitiv.com/discussion/comment/36220#Comment_36220

Understood. Thank you.