Interactive provider failed after TREP migration

Thomas Wolf
Thomas Wolf Explorer
in RFA

Hi all,

we have an ADH/ADS service for use with Interactive-Provider implemented on RFA 8.1.

And for TREP and service have been setup via Reuters everything works fine on TREP 2.6.1.

After reuters support migrateTREP to version 3.2. no one was able to bring up our service back to life.

The reuters support team has checked the service with rsslSinkApp which displayed our service in state 'Up' and details of published data. But they failed with ADH/ADS.

Their monitors did not show the service in state 'Up'.

Does anyone knows anything about bugs in RFA 8.1 / TREP 3.2 or (un-)documented installation-instructions the reuters support team did not take care about?

Or ist anyone using InteractiveProvider RFA 8.1 (rfa8.1.0.L1.linux.rrg/Examples/Provider_Interactive)

with TREP 3.2?

Thanks for your help,

Thomas

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Best Answer

  • veerapath.rungruengrayubkul
    veerapath.rungruengrayubkul LSEG
    Answer ✓

    Hi @Thomas Wolf,

    I'm able to replicate the issue. It seems that your provider application encodes incorrect type of string, StringUTF8, for "Name", "Vendor" and "ItemList" elements in the source directory refresh message. Please modify the application to encode the elements with StringAscii instead.

     <elementEntry name="Name" dataType="RSSL_DT_UTF8_STRING" data="PDV"/> <elementEntry name="Vendor" dataType="RSSL_DT_UTF8_STRING" data="pdvfs"/>

    You can refer to RDM Usage Guide document for data types as follows.

    image

Answers

  • umer.nalla
    umer.nalla LSEG

    Hi @Thomas Wolf

    Were there any clues in the ADH Log files?

    Also, did you enable RSSL message trace in your config for your RSSL_PROV type connection?

    \Connections\Connection_RSSL_PROV\connectionType	= "RSSL_PROV"
    \Connections\Connection_RSSL_PROV\rsslPort			= "14002"
    \Connections\Connection_RSSL_PROV\traceMsgToFile	= true
    \Connections\Connection_RSSL_PROV\traceMsgFileName	= "<yourfilename>"

    Does the RSSL trace provide any pointers?
  • Thomas Wolf
    Thomas Wolf Explorer

    Hi all,

    we could track down the problem a little bit. It seems as if the adh behaves different.

    If we change the adh from verion 2.6.1 to 3.2.1 leaving all other parameters unchanged there is no longer a message 'The application sent a service up state.' in adh.log, only the login success. Starting adh in the old version every thing works fine again.

    I have attached tracing of provider and other details in tracing.txt

    Manybe the provider has to report service state explicitly now?

    Provider implemented using:

    C++ / rfa8.1.0.L1.linux.rrg / OL7_64_GCC482

    Thomas.

  • Thomas Wolf
    Thomas Wolf Explorer
    https://community.developers.refinitiv.com/discussion/comment/38875#Comment_38875

    Solved! Thanks a lot. I thought about the directoryMsg too but would have never question the string data type to cause the trouble.

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