Send order failed: Orders My Not Be Placed

brian.p.coburn1

ORDER hOrder = new ORDER();
Object err = null;
Object result;

hOrder.Side = "Buy";
hOrder.Symbol = "A";
hOrder.Quantity = "1";
hOrder.PriceType = "Market";
hOrder.Exchange = "DEMO DMA";
hOrder.TIF = "Day";
hOrder.Price = "88.00";
hOrder.Ticket = "Bypass";
hOrder.Account = "DEMO";

result = hOrder.Submit(ref err);

System.Console.WriteLine(result + " " + err);
Console.ReadLine();

Using this c# code to try to place an order. I thought it should be relatively straightforward, but I'm getting an error saying "Send order failed: Orders My Not Be Placed"

zoya faberov

Hello @brian.p.coburn1,

We have just confirmed that Prophecy has a risk rule in place to block all orders. You will need to work with Prophecy to get the rule modified/changed.

brian.p.coburn1

@Brian.Mullane1

Is this similar to this problem? Is there an issue with my DEMO account?

https://community.developers.refinitiv.com/questions/31595/no-order-execution-in-testdemo-environment.html

brian.p.coburn1

Hi @zoya faberov

Thanks for looking into this. I only have my username, -------

zoya faberov

https://community.developers.refinitiv.com/discussion/comment/40337#Comment_40337

Hello @brian.p.coburn1,

In your account, we could see one trade, that failed a safety check, i.e. resulted in a popup, and would not proceed until the user clicked yes on the popup, to let it proceed.

10:10:35 "Buy price of 10.33 above NBBO of 10.19. Do you want to continue?"

zoya faberov

Hello @brian.p.coburn1,

The demo route should be up till 8:30. I.e. available at 6:30pm.

Could you please run REDIPlus GUI, log in, and run the c# example, to submit an order, with the logged in account name used with REDIPlus GUI,

at this time,

to verify if the issue persists?

brian.p.coburn1

https://community.developers.refinitiv.com/discussion/comment/40339#Comment_40339

Yes, the issue still persists

brian.p.coburn1

https://community.developers.refinitiv.com/discussion/comment/40338#Comment_40338

Okay, I don't recall that pop-up specifically. It doesn't appear on my screen.

Can the block on the account be removed? This is a demo account so it is not issuing real trades.

brian.p.coburn1

https://community.developers.refinitiv.com/discussion/comment/40342#Comment_40342

Thanks, we resolved this issue with Prophecy and can now issue orders.