Case Ongoing Screening issue.

manjusha.batchu

Hi,

we are trying to set the ongoing screening value of each case after creation in WCO environmnet using our custom application(windows service).The flow process till creation, screening is always success. but later we are making the OGS value to yes, then in some of the cases, we were facing some cases OGS were setted to 'ON' and we can see the log history in audit. for some cases, the OGS is not updated and we can not see the value in audit too. Earlier the entire flow was very happy and we have not any issues with screening as well as OGS. Recently we are facing that issue. i am wondering whether it is because of some API design change issue?

we are using the API query as below

SEQ-case-ogs-enable: Enable ongoing screening for a case.

kindly help us to find the root cause and also how to eradicate it.

Mehran.Ahmed Khan

@manjusha.batchu

Your case is currently being handled by our support, they will reach out to you shortly if not already