COM api : EikonDesktopDataApi connection bug

someName

Hello,

I'm using the Eikon COM api. I observe quite often that the Eikon software lose connection with the server. When it happens a card is displayed on the top right of the screen with the message "Eikon connection lost". (Connection is back after few seconds usually)

It is not really a problem but I realized that when it happens, all application using EikonDesktopDataAPI cannot connect to the API (even after restart). The event OnStatusChanged is never called. The only solution is to restart Eikon completely.

Is this problem known ?

Thank you

wasin.w

Hello @someName

Please be inform that the Q&A forum is for API usage questions. For the issue, I suggest you contact Eikon help-desk via https://my.refinitiv.com to help you verify the problem.