Failed to get token information from the token service.Invalid username or password.

tm
tm Newcomer
in RFA

getting disconnected from LPC channel.

Reason: Failed to get token information from the token service. Text: {"error":"access_denied" ,"error_description":"Invalid username or password." } .

I have already registered machine ID and password from token website

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Best Answer

  • christopher.dugan1
    christopher.dugan1 LSEG
    Answer ✓

    Hello @tm

    Current thoughts right now is that your account credentials have issues accessing the system. A Refinitiv ticket has been opened on your case to provide further technical support.

    I have seen instances where the setup and/or userListSetup script(s) have failed to encode the password in the user_list.txt file and instead inserted an error message in the password field. You can check your user_list.txt file and verify that the password field contains random characters instead of an error message.

Answers

  • umer.nalla
    umer.nalla LSEG

    Hi @tm

    Can you elaborate on what you mean by 'password from token website' - which token website are you referring to?

    Have you added the machineID + password to the user_list.txt file (and set the location of the file in the config file e.g. *lpc*userFile : user_list.txt) using the provided utilities - as described in Appendix F of the LPC documentation?

    If you do not have the LPC documentation, please download the LPC package from My.Refinitiv Products->Software Downloads section. Select Elektron Feeds for Product Family and then LPC from the Products list.


  • tm
    tm Newcomer

    I received an email from refinitiv with a mahine ID and a weblink to create a password for this machine ID. this step was successfull. Then I configured LPC according to documentation. machineID+password was added to user_list.txt during LPC setup process using lpsSetup.sh script. I do have the documentation . thanks


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