We have a user Id not receive streaming prices in RFA. service IDN_RDF. Stopped working last night and I'm working with a developer to troubleshoot. Can someone help us solve this?
Hi @erik.dawes,
Given the RFA application was successfully operating, I don't suspect there are any issues with the API but rather the server. I would recommend reaching out to the person managing the server (ADS) to identify if there are any issues or any recent changes.
Is there someone who can join a call in the next 10 minutes from the technical side who can help us trouble shoot this? It's impacting prod and we need assistance. Thank you.
@nick.zincone Is there someone who can join a call from the technical side who can help us trouble shoot this? It's impacting prod and we need assistance. Thank you.
@erik.dawes,
Have you tried reaching out to your Refinitiv Account Manager? They would have detailed knowledge of your services and will be the best resource to coordinate a technical person on the server-side.
yes, working with him and customer service now. thank you.
