Connection Timed out

alejandrolesaga

Hello guys, a client has recently changed to the new URL and in his first request he gets the following error

POST request for "https://selectapi.datascope.refinitiv.com/RestApi/v1/Extractions/ExtractWithNotes": Connection timed out: connect; nested exception is java.net.ConnectException: Connection timed out: connect

Would you know why or what is he missing?

Gurpreet

Hi @alejandrolesaga,

Please have client use the DSS sample as recommended by @Jirapongse. It seems that they were able to get authorization token and extraction request timed out - which is weird.

We will need detailed output of their application to advise on this issue.

Jirapongse

@alejandrolesaga
The client needs to test with the DSS Java examples available in the DSS Downloads tab.

From the error, it looks like to be a connection issue.