URGENT-Production and Pilot Environment Asynchronous Screening Issue

Hi Refinitiv Team,
We are facing Async Screening issue on production as well as pilot environment. This issue is more frequent on production since 27th Oct-2021.
We have kept waiting time of 5 seconds for audit request to get response and if audit request takes more than 5 second to process then we stop and raise WC exception in our application.
Please find attachment for 674 production CaseId’s which were failed due to Audit request taking more time(More than 5 second) to response.
Issue also observed on pilot environment. Below is the sample payload of one of effected Async WC call on pilot environment.
Sample payload of Async WC Screening Request
(request-target): post /v1/cases/5jb7z0cp6yzc1g5lr5op0u8ko/screeningRequest
host: api-worldcheck.refinitiv.com
date: Fri, 12 Nov 2021 07:23:17 GMT
Sample payload subsequent Audit WC request for which we are not getting any response with SCREENED_CASE within 5 Seconds
(request-target): post /v1/cases/5jb7z0cp6yzc1g5lr5op0u8ko/auditEvents
host: api-worldcheck.refinitiv.com
date: Fri, 12 Nov 2021 07:23:17 GMT
content-type: application/json
content-length: 204
{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2021-11-12T07:23:12Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
Please let us know root cause and expected resolution for the same
Thanks & Regards,
Vijay Shejawal
Best Answer
-
Case 10682632 has already been opened for above concern, support team will get in touch with you soon.
Thanks0
Answers
-
Thanks for reaching out to us!
We are looking into the below concern and will get back to you with our analysis shortly.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 684 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 249 ETA
- 554 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 643 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 26 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 192 TREP Infrastructure
- 228 TRKD
- 915 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛