Worldcheck API connectivity issues - 404 and timeout

devops.kyc

We are getting 404 and timeout exception in connecting to Worldcheck API. See logs below. Is there a known issue today. Our entire portal is frozen and cases stuck in performing AML. Kindly help

01 Feb 2022 10:44:59.000
PRODUCTIONAmlRefinitiveApi AML API error reference/profile/e_tr_wci_6050368 null The operation has timed out.
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API exception reference/profile/e_tr_wci_1485374 null
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API Error code:0
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API error reference/profile/e_tr_wci_1485374 null The request timed-out.
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API Error code:NotFound
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API error cases/ [] null null
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API Error code:NotFound
01 Feb 2022 10:44:58.000
PRODUCTIONAmlRefinitiveApi AML API error caseReferences?caseId=case_216_51691 [] null null
01 Feb 2022 10:44:57.000
PRODUCTIONAmlRefinitiveApi AML API Error code:NotFound
01 Feb 2022 10:44:57.000
PRODUCTIONAmlRefinitiveApi AML API error cases/ [] null null
01 Feb 2022 10:44:56.000
PRODUCTIONAmlRefinitiveApi AML API Error code:NotFound
01 Feb 2022 10:44:56.000
PRODUCTIONAmlRefinitiveApi AML API error cases/ [] null null

judith.pillado.lseg

Hello @devops.kyc,

I'm sorry you're experiencing issues with the API. I have a submitted a ticket on your behalf to our product support team and they should be reaching out to you shortly.