I searched for "Darby Group PLC" in Entity Search and it returns result, I searched the same org...

...anization using Record Matching but it does not return any results. Why is it behaving like this?

I searched for "Darby Group PLC" in Entity Search and it returns result, I searched the same organization using Record Matching but it does not return any results. Why is it behaving like this?


I am attaching screenshots as proof. Can you please help me. I want to use Record Matching as it supports batch search but its not behaving as entity search. How can I solve my problem.


Record Matching Failed to return result

screenshot-from-2022-06-06-00-27-02.png

Got result on Entity Search

screenshot-from-2022-06-06-00-26-21.png


Please help.

Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @nejoval774

    I assume that it is because the status of "Darby Group PLC" is inactive.

    1654488551997.png

    If I use "DELTAGLAS(DARBY GROUP PLC)", it can match properly.

    1654488704612.png


Answers