Client Reported TIMEOUT issue from CFS APIs

Vinu
Vinu LSEG
in Refinitiv Data Platform

Message from client

We have noticed several connection timeout exceptions this morning. Can you please confirm if these were planned or was it a legit issue?

2025-01-03 10:14:59.268  ReadTimeoutException: many timeouts until

2025-01-03 10:19:56.986 .ReadTimeoutException

It is this URL

GET https://api.refinitiv.com/file-store/v1/file-sets?packageId=469b-a218-93b5ec85-b7d0-12b35ed318bb&bucket=CAAS-GR-MESSAGES&pageSize=100&attributes=IsProcessed:0,ChatRoomType:BLC&status=READY

GET https://api.refinitiv.com/file-store/v1/file-sets?packageId=469b-a218-93b5ec85-b7d0-12b35ed318bb&bucket=CAAS-GR-MESSAGES&pageSize=100&attributes=IsProcessed:0,ChatRoomType:BLC&status=READY

Tagged:

Answers

  • wasin.w
    wasin.w admin

    Hello @Vinu
    The client may try to increase the HTTP timeout in the request message like the following example with Python requests library

    import requests
r = requests.get('https://api.refinitiv.com/file-store/v1/file-sets?xxxx', timeout=5, headers={'Authorization': f'Bearer {access_token}'} )

    Caution!: Other programming languages/frameworks/libraries has a different way to increase the HTTP timeout.

    If the problem still persist after an application has increased the HTTP timeout, I strongly suggest you escalate the issue the RDP APIs 2nd or 3rd level support team to help the client.

  • Vinu
    Vinu LSEG

    This issue was specific to that time, but they are getting this intermittently. Could you please investigate on what exactly happened during the given time.

    If this was a client setup issue, I think this will be consistently re-producible, but this case is different it seems.

  • Gurpreet
    Gurpreet admin
    https://community.developers.refinitiv.com/discussion/comment/123488#Comment_123488

    Hi @Vinu,

    We don't have access to backend server logs etc to investigate these issues. You can raise a support ticket at LSEG MyAccount and reach out to the product group.

  • wasin.w
    wasin.w admin

    Hello @Vinu

    Please be informed that we, Developer Relations can help with the API general usage questions only. This is the product issue that the client got an error message even they sent a valid HTTP request.

    Please raise a support ticket to LSEG MyAccount like me colleague suggestion or contact the L1 support team (APPOPSFLS-DSC-EDP).

Categories