Question on DSS sFTP and DSS GUI for same DSS ID

Naveen.Stella
Naveen.Stella LSEG
in DSS

Client question is why there is mismatch from the same scheduling between DSS GUI and DSS sFTP ? as per client Notes files are always existing on sFTP while sometime for same extraction notes file missing on DSS GUI .

In my understanding If client retrieved and delete a file example <XYZ> from DSS sFTP will same file <XYZ > and its notes file in DSS GUI will also get deleted. Please confirm if my understanding is correct here . Will this could be reason here missing notes file on DSS GUI.

Tagged:

Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @Naveen.Stella

    Thanks for reaching out to us.

    As this forum is more for programming-type queries, I would recommend you raise a ticket to the Datascope Select support team via MyRefinitiv. That way the DSS support team can work closely with you and verify the behavior.

Categories