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Normally our application makes a connection via websocket and periodically we receive pings about every 20 seconds or so. Starting on June 2nd, 2022 when our application makes a connection we receive the ping about every 20 seconds but directly after the ping we get disconnected. The websocket is closed and our apps tries…
Hello! As everyone else, I am working remotely currently. Is there a way to be logged in Desktop Eikon, but not be connected to my company's proxy to be able to use Eikon Data API calls? Currently, if I am not connected to the proxy, Heartbeat (realtime data) is down and no Python requests can be sent. Can my IP address be…
As a temporary workaround for issue mentioned here https://community.developers.refinitiv.com/questions/28182/ema-ommconsumer-memory-leak-in-java-api.html we implemented a pool of consumers. It works, but now we faced another issue: When the consumer sits idle in the pool it eventually disconnects from Reuters and when we…
I've a situation where the feed receives a connectionEventEnum with connectionStatus::down when the feed has no active subscriptions (ie over night, over weekend etc). I would like to prevent this from happening. Is there a mechanism in RFA 8 C++ that can be used to keep the connection up? Thanks, Shaun
I supposed that EMAJ is a better version to use, it includes some part of the ETAJ. But I don't find the heartbeat part, in ETAJ doc , channel.ping(error) method can send the ping, but how to do in EMAJ consummer? Please help me, because it's urgent.
We are running RFAJ 7.6.0.E9 through 8.0.0.2 on various Linux systems that connect to various ADS 2.5.0.L1 also running on Linux. The ADS disconnects the session due to not receiving 3 consecutive heartbeats from the RFAJ systgems. This has been confirmed by watching the communication between the RFAJ systems and the…
Hi team, We use SFC/TREP. We recently encountered a few rmds disconnection issues in the UAT. Log from our market data team (who manages the TREP insfrastructure): <usnytrepd02.gp.ads: Info: 2017-03-09.12:36:57> Disconnected User: APP_PORTWARE_uat at position 161.3.70.59/net on channel 23 using application 256. Did Not…
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