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hi, I am pulling data and often it doesn't return anything. i run a system check and this is the issue: 'Refinitiv Domain Connection Check - Private Network: Failure' '(Web Exception Code: 1)' can I get advice on to which network settings I should refer to to fix this? it is a new problem and if i restart my pc all is fine…
Doe we have static IP bound to api.refinitiv.com? which can be used in firewall configuration instead of url
Hi, I've been using the API since August. and since October 13, there's been a sudden error code below HTTP request failed: EikonError-Server Error: {"code":500,"message":"self signed certificate in certificate chain","statusMessage":"Internal Server Error"} When I read the Q&A, I heard it's likely to be a firewall problem…
I have a pretty simple python script to get Refinitiv Eikon Data into a dataframe. import eikon as ek ek.set_app_key('api_key_goes_here') #real key would go here Instruments = ["USFN3015=TWEB","USFN30151=TWEB","USFN30152=TWEB"] Fields = [ek.TR_Field('CF_NAME'), ek.TR_Field('COUPN_RATE'), ek.TR_Field('CF_LAST')] Price_df,…
Hello, We have been working on retrieving streaming news from RDP API (see https://community.developers.refinitiv.com/questions/55386/connection-to-streaming-news-works-in-jupyter-note.html?childToView=55486#answer-55486). On a domestic internet network this does work well. We would like now to run it using the company…
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