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Regarding unintentional disconnection of EMA threads
We detected disconnections in several EMA threads in our system. Thread #1 Jan 20 0:06, 09:15 (JST) Thread #2 Jan 20 01:25 (JST) ——————- EMA 3.7.x series Problem: connection timeouts occur in certain server configurations. Detail: connection timeouts occur frequently in environments with high network latency when clients…
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Extremely slow and inconsistent API
rd.get_data(batch,["TR.RIC","TR.ISIN","TR.PriceClose(SDate=0M,Curn=INR)","TR.CLOSEPRICE(SDate=0M,FILL=PREVIOUS,Adjusted=0,Curn=INR)","TR.SharesOutstanding(SDate=0M)",'TR.GICSSector','TR.GICSIndustry','TR.GICSSubIndustry','TR.AssetCategory']) I have a variable ric_list which contains approx 2k RICs. In the above code, I try…
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Connection Timeout and Eikon API never works for me
Eikon API keeps getting timed out always, changing the Timeout time by using ek.set_timeout(1000) does not change any anything, While the same code runs on my colleagues' computers irrespective of the app key. The following are the steps I tried: * Changing network time between Private and Internet * Trying to fetch the…
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Error when connecting to Eikon via Python
Hi, I am using Python to connect to Eikon using my windows 11 PC. When I tried to run the following code: import eikon eikon.set_app_key('app_key') The terminal returned with the following errors: 2024-09-11 14:26:31,219 P[8112] [MainThread 3920] Error on handshake url http://127.0.0.1:9060/api/handshake : ReadTimeout('')…
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Error code -1 | timed out
Hi, im trying to create a request using this code: ek.set_app_key(refinitiv_key) rd.open_session() start_date = "2023-1-1" end_date = (date.today() - BDay(1)).strftime("%Y-%m-%d") tickers = pd.read_excel(ruta_insumos+"\Diccionario_Eikon.xlsx",sheet_name='Mercado')["Ticker"].to_numpy() tickers = tickers.tolist()…
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Extractions/ExtractWithNotesResult does not honor timeout headers.
While Extractions/Extract* honors wait values passed in the Prefer header, Extractions/Extract*Result always lingers for 30 seconds. We use a serverless architecture for requesting extractions, and we're billed per second of runtime. I would prefer not to have instances alive and waiting for no reason. NOTE: I am aware of…
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Datastream API is intermittently giving a Read Timed Out error
We have a number of jobs that use the Datastream API at the same time. They will each pull data (sometimes the same data) to calculate different models. We will intermittently get a "Read Timed Out" error: ``` requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='product.datastream.com', port=443): Read timed out.…
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Batch request bondholders and ultimate parents for multiple bond RICs - python RDP API
Hi there, I am trying to pull the bondholders for several RICs, before finding the ultimate parents of each of these bondholders as well as their identifiers. At the moment, I am doing this RIC by RIC/name by name in a loop. This is resulting in too many API calls to the Refinitiv server, but at least for bondholding data…
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Error when connecting to refinitiv-data module
Hi, I am using the following code to connect to Refinitiv using the Refinitiv-data module, but I am encountering some session error. What can be done about it?
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Adjusting Eikon Desktop Auto-Sign-off Threshold
In the Eikon Desktop application, I've noticed an automatic sign-off feature that occurs after a period of inactivity. I'm wondering if there's a configurable threshold for this auto-sign-off, and if so, how can I adjust it to keep my session active for a longer duration, or until I manually sign off?
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An error occurred while requesting URL('http://localhost:9060/api/rdp/discovery/search/v1/'). Rea...
...dTimeout('timed out') Currently struggling with obtaining data via the refinitiv.data API for Python, receiving the error message displayed in the title. The code, which worked until this morning looks like this: import refinitiv.data as rd rd.open_session() data = rd.discovery.search( view =…
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Frequent Timeout Error from RKD API's
Hi Team, We are gettig frequent time out error from RKD API's could you check and confirm what is causing this isssue! Thanks & Regards, Urmila.
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Timeout errors and too many requests for instrument pricing analytics
Hey. I am calling the instrument pricing analytics serivce, specifically: https://api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts import refinitiv.dataplatform as rdp ... endpoint = rdp.Endpoint(session, 'https://api.refinitiv.com/data/quantitative-analytics/v1/financial-contracts') req =…
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continuing q-98478, Failure on OMM stream: Malformed JSON received during token refresh: '{"error...
...":"server_error" ,"error_description":"Request "xxxxxx-yyyyy-zzzz-tttt-sssssssss" has failed on backend call timeout" } '. Status code: 500 There is a problem with python Refinitiv-Data package 1.0.0b20, there are multiple ' " ' double quote scopes on timeout message (I think it is a bug on Refinitiv Server Side)…
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Consumer App using EMA - Timeouts
I have a EMA based data consumer (snapshot) application that sends batch requests (1000 instruments in each batch) to the managed elektron feed in EaaS data center... and in return , some of the requests return status of closed/suspect/timeout : 2022-09-02 13:30:41,302 [main] WARN : Request failed: service=IDN_RDF…
