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Why am I getting the token expired error with lib refinitiv.data?
I use the refinitiv.data? python library which never asks or shows any tokens, so I see no reason to get a token expired error. Posting on behalf of a client. Thanks!
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Why am I getting "An exception occurred: Error code -1 | The read operation timed out" error message
I'm using refinitiv data library in python and with a platform session and keep getting this error: An exception occurred: Error code -1 | The read operation timed out
. I'd like to know what I did wrong. Full error message: An exception occurred: Error code -1 | The read operation timed out. Code: My complete code does…
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QPS Financial Contracts API - Service Unavailable
Hello, I ran into the following error today: {'error': {'id': '3a4945f9-f869-4b70-9108-c4022368608a', 'code': 'QpsCommon.ERROR_BACKEND_ACCESS_FAILURE', 'status': 'Service Unavailable', 'message': '[QpsDps] I/O error on POST request for "https://qps-dps-use1.int.refinitiv.com/pricing/prepare": Read timed out'}} My code was…
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UnsupportedProtocol
Hello trying to run my usual code and getting the following errors : 2025-02-10 12:12:18,633 P[33189] [MainThread 4574627264] Error: no proxy address identified.Check if Eikon Desktop or Eikon API Proxy is running.2025-02-10 12:12:18,636 P[33189] [MainThread 4574627264] Error on handshake url…
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Login Denied: Force Logout from DACS
I've been reading some of the responses relating to Forced DACS logout event and find the following extract. The “State: Closed/Suspect/Not entitled - text: "Force Logout from DACS."” indicates that the logins stream between the API and the server is closed. The closed login stream also closes all opened streams (including…
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Status messages Documentation
Hello Team, Can I have a documentation on different status messages ? Example of the messages: StatusMsg streamId="5" domain="MarketPrice Domain" state="Open / Suspect / None / 'Service not available'" name="IBM.N" serviceName="DIRECT_FEED" StatusMsgEnd StatusMsg streamId="1" domain="Login Domain" state="Closed / Suspect /…
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Error with get_timeseries
Hi folks, I will ask all questions I have at this moment here, hopefully it is the correct way to do it. I saw Excel and the Api were not giving me the same High, Low... values, and even I got different number of rows in the files. Then I realized that in the "Build Formula" at Excel I am allowed to specify what kind of…
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Something went wrong while UDF processing the request. The format of value 'threatpulse' is invalid.
While trying to run a python request that has run before I get the following error: Something went wrong while UDF processing the request. The format of value 'threatpulse' is invalid. df,err = ek.get_data( "MYSUK140361=",[ "TR.FIIssuerName", "TR.FiIssuerShortName", "TR.FiDebtTypeShortDescription",…
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get_data: How to automatically check if all data was properly returned?
Hello, I am accessing the Eikon API via Python to pull some data on fund holdings. Does the "err" part that get_data returns contain any information whether all requested data was properly returned? For example, it could theoretically be the case that some call limit is binding and not all data is returned. Would such a…
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possible error codes and descriptions for Extractions & Authentication
Hi we are trying to understand all possible errors and descriptions we can get for the API calls: https://hosted.datascopeapi.reuters.com/RestApi/v1/Authentication/RequestToken https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/Extract
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"No permission" message trying to get /.VIX on the Eikon API
Hi, I got the The user does not have permission for the requested data message when trying to use eikon.get_timeseries('.VIX', start_date="2000-01-01", interval='daily') Support confirmed I didn't have acess to ".VIC" and suggested using delayed VIX instead "/.VIC" since I had access to this one. Relaunching the request…
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Errors for SDK - dependancies not found - Win Server 2012R2
Dear Team, I have a DLL coded with Eikon SDK 64 bit. This works fine on a Win7 Professional. When I want to run that on a Windows Server 2012R2 Datacenter edition, I get error messages like this: ThomsonReuters.Desktop.SDK.DataAccess.TinyIoCResolutionException HResult=0x80131500 Message=Unable to resolve type:…
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Message "Attempt to get servieId while it is not set" on client registering and no progress after it
Hallo! I am trying to run the TRCC Contribution example. It goes until calling of consumer.registerClient, then i see message "Attempt to get servieId while it is not set" and no progress anymore. Debug all doesn't show any helpful information except of handshaking logs. Channel config: <Channel> <Name value="Channel_1"/>…
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I am receiving "Resource not found for the segment 'ExtractedFiles '."}}
I am able to schedule a reoccurring extraction on TRTHv2 REST API and received the files details on API call also able to see them on my User ID : 9008163 (on my GUI screen.) However, when I am trying to download the same files through REST API, I am receiving error:…
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Error Code 101 : MacOs
I am getting the following error message as I try to start Eikon API Proxy An unexpected error has occured. We're sorry for the inconvenience. Eikon API Proxy will now exit. Error code: 101 Error message: [IPCBus:Broker] error = Error: getaddrinfo ENOTFOUND localhost on {"port":"49153"} Pls help....
