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Hello, I am trying to authenticate a new bot which was provisioned a few months ago via the `https://api.refinitiv.com/auth/oauth2/beta1/token` gateway. I am getting error message: `{"error":"access_denied" ,"error_description":"Invalid username or password." }` Is there a way I can reset the bot password? I believe this…
Hello I have a bussines requirement to get some data from chats that are in here: [Eikon Messenger Platform](https://collab.platform.refinitiv.com/eikonmessenger). So I want to create an application that will be able to get messages exchanged in provided chatroom to extract some data from these. I was looking at your…
Hi, I'm looking information of Messenger BOT API, is there a REST API service or another way to reset the password of a BOT account? We need to implement a password rotation process for a customer. Thank you in advance.
Hi, The bot we are using was added to many chatrooms in the past, and some of them are no longer in use. Is there any way we can get the bot removed from these chatrooms so that they no longer appear when we call the list_chatrooms method (in the example bot API) ? Thanks and regards, Keng Onn
Hi, I am able to remove the chatbot from bilateral chatrooms using the URL below (as instructed by the BOT Messenger API documentation) https://api.refinitiv.com/messenger/beta1/chatrooms/{chatroom_id}/participants /remove where chatroom_id is "groupchat-XXXXX". But I am unable to do so for managed chatrooms using this…
Hi, Recently, our user found that our chatbot was disconnected from one of the chatrooms it was supposed to be monitoring. The strange thing was that the icon was green, but the chatbot name itself was greyed out. See screenshot below: In contrast, when the chatbot is connected, it looked like this: The strange thing was…
Hi there, My bot is able to login, retrieve the WS stream, establish a WS connection and receive messages posted on the web eikonmessenger. It also receive chat room invitations such as…
I need to access to Bot api via websocket, but it seems that my profil was created with the bad credentials, in fact i need developer credentials. the result for my curl command is {"error":"invalid_client" ,"error_description":"Invalid Application Credential." } * what can i do to fix this issue ? thanks for your help
Hi Team, need help in knowing as to why chat bot is not able to connect to websocket using the trace below ====================== 2023-02-07 16:19:42,358 - INFO - stdout - write - Connecting to WebSocket wss://api.collab.refinitiv.com/services/nt/api/messenger/v1/stream ... 2023-02-07 16:19:42,389 - DEBUG - websocket -…
Hi we are trying to login into https://amers1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator but is not successful and we don't receive the Welcome Email, we are trying the same account and password that we are using to login in Eikon Messenger. This account needs and special permission, we need to create an AppKey…
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