DSS requests getting slow (TRTHv1 migration)

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Question by Philipp · Jan 25, 2017 at 10:40 AM · dss slow

DSS requests getting slow (TRTHv1 migration)

Hi all,
DSS requests (one instrument Intraday 1sec for one day) previously took <15 sec. At the moment such a request takes more than 30 minutes or even more. Can you please advice if this is a situation happening only on the test system and will be solved, or if this may also happen on production and if we should add some timeout handling on our side?
Thanks in advance!

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Answer 1 · 2017-02-03T04:34:22Z

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Answer by Philipp · Feb 03, 2017 at 04:34 AM

There have been old error requests stucked int the queue. They have been removed. Performance is back to normal now. Just writing that as a hint in case someone else will have the same situation.

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Answer 2 · 2017-01-25T12:27:49Z

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Answer by Troy Dalldorf · Jan 25, 2017 at 12:27 PM

Hi Philipp, please create a service ticket for the Intraday performance issue. Thank you!

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Philipp · Jan 26, 2017 at 05:52 AM 0

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Thx. What / where is the correct way / contact to raise such a service ticket for the test accounts we are currently using?

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warat.boonyanit ♦♦ Philipp · Feb 02, 2017 at 12:29 AM 0

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You can create a service ticket via https://my.thomsonreuters.com/ContactUsNew

When submit a service ticket, please specify "Reuters DataScope Select" as product.

DSS requests getting slow (TRTHv1 migration)

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