Delete launchpad instance

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Question by l.carstens · Feb 01, 2017 at 04:47 AM · launchpad aws keys

Delete launchpad instance

I have set up a launchpad instance on AWS, and being unaware of the restrictions, have used the AWS tr-sandbox environment.

I now need to go through the process again to set up in the non-production environment, instead, I believe. However, I'm unable to delete the launchpad instance I have already created. When I attempt to do so via the launchpad dashboard, I get a notification that my AWS keys have expired or are no longer valid.

I'm using keys newly generated using the process described here, https://thehub.thomsonreuters.com/docs/DOC-1728333, but to no avail.

Any help in removing the instance would be appreciated.

Many thanks!

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Answer 1 · 2017-02-01T09:10:39Z

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Answer by Eric.Helgeson · Feb 01, 2017 at 09:10 AM

Hi there!

We've just deployed an update this morning that should get you passed your deleting issue (when the instance is deleted outside our process). Please give it another try. If you still have an issue we can clean it up manually for you to try again.

Thanks for trying launchpad!

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l.carstens · Feb 01, 2017 at 10:03 AM 0

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Thank you Eric, the deletion works fine, now.

Delete launchpad instance

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