question

Upvotes
Accepted
Praveen.Rangaiah avatar image
1 ●1 ●1 ●1

TRTH Rest API

We've been getting failed API price requests with the exception: "A task was canceled". It doesn't appear to be an account expiry issue as other types of request work ok. Could you look into this please?

Here are some request ids which failed:

https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractResult(ExtractionId='0x05c3dab416bb2f76')

https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractResult(ExtractionId='0x05c3dab5cb9b3036')

tick-history-rest-apirest-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Alex Putkov.1 avatar image   Alex Putkov.1

@Praveen.Rangaiah
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.
Otherwise please post again offering further insight into your question.
Thanks,
-AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS

1 Answer

· Write an Answer
Upvotes
Accepted
zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @Praveen.Rangaiah,

I think the best way to investigate these would be to open a case via myaccount.thomsonreuters.com.

This way, it will be looked at by the appropriate team.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.