Why is Reuters committed to making life difficult for production customers? This new customer portal is junk, forcing us to re-register to get support for production issues?
We hit a production issue where DSS Web API calls are breaking secure communications. A couple of days ago where extraction requests were failing. In the past we'd always request via https and the location header, when applicable came back with https. Now the location header in some cases is coming back http when the request is made in https. Anybody @ Reuters interested in this?
@wkwood, the purpose of this portal is to deliver information, samples and tutorials for our APIs. To get access, all you need to do is register once, which is a quick and easy process. This forum, like many others, allows developers to search for solutions, post queries about the APIs, and answer them.
For support and urgent production issues you should open a ticket with the Thomson Reuters support desk here: http://my.thomsonreuters.com/
Concerning your specific DSS issue: the location URL should always use HTTPS, not HTTP. I have just made 10 requests, and always received an HTTPS location header. Are you still observing intermittent cases where the location URL uses HTTP ? I have escalated this to the DSS support team, as this would be a server side issue.