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ricardo.siguero avatar image
5 ●8 ●12 ●12

Consecutive intraday-data extractions differ in their contents (TRTHv2)

Hi,

We are retrieving different extraction contents in consecutive calls to the REST Api of TRTH.

The endpoint and report template used for accessing the intraday data are shown below:

/Extractions/TickHistoryIntradaySummariesReportTemplates
{
    "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.TickHistoryIntradaySummariesReportTemplate",
    "ShowColumnHeaders": false,
    "Name": "E24584_REQUESTINTRADAY_0123456789_TEMPL_33164",
    "Headers": [],
    "Trailers": [],
    "ContentFields": [{
        "Format": null,
        "FieldName": "Open"
    }, {
        "Format": null,
        "FieldName": "High"
    }, {
        "Format": null,
        "FieldName": "Low"
    }, {
        "Format": null,
        "FieldName": "Last"
    }, {
        "Format": null,
        "FieldName": "Volume"
    }, {
        "Format": null,
        "FieldName": "Open Ask"
    }, {
        "Format": null,
        "FieldName": "High Ask"
    }, {
        "Format": null,
        "FieldName": "Low Ask"
    }, {
        "Format": null,
        "FieldName": "Close Ask"
    }, {
        "Format": null,
        "FieldName": "Open Bid"
    }, {
        "Format": null,
        "FieldName": "High Bid"
    }, {
        "Format": null,
        "FieldName": "Low Bid"
    }, {
        "Format": null,
        "FieldName": "Close Bid"
    }],
    "Condition": {
        "MessageTimeStampIn": "LocalExchangeTime",
        "ReportDateRangeType": "Range",
        "QueryStartDate": "2017-09-14T00:00:00.000",
        "QueryEndDate": "2017-09-14T23:59:59.000",
        "DisplaySourceRIC": false,
        "SummaryInterval": "FiveMinutes"
    }
}

After executing several times this data access, we get differences in the contents of their related extractions (extraction records that appears in one side that don't in the other one and vice-versa)

Some screenshots from the comparison tool used are provided:

Any idea about what is happening?

Thanks.

Regards,

Ricardo

tick-history-rest-apihistoricalrest-api
diff01-eur8mvrh.png (237.3 KiB)
diff03-eurnoksnvlh.png (246.4 KiB)
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Jirapongse avatar image   Jirapongse

The case 05956090 for this question has been closed because the client didn't provide any details.

1 Answer

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @ricardo.siguero,

This does not look right to me, too.

However, for a content question, to get the content question routed to the correct content team within Thomson Reuters, and answered quickly and most efficiently, please either open them in My Account Raise A Case for Tick History Version 2, or call your local Thomson Reuters Helpdesk and raise a content-related question.

If you are not able to do this, please add a comment here, and I will open a case on your behalf and share the resolution back with you.

Ok?

-Zoya

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ricardo.siguero avatar image ricardo.siguero

Hi, @zoya.farberov

Thank you for your help. I'd appreciate you could open a case on my behalf.

Regards,

Ricardo

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul ricardo.siguero

Hi @ricardo.siguero

The extraction ids are required for further investigation. Please provide the relevant extraction ids:

"I confirm that this is not a content issue. Can you please provide me the client’s extraction IDs of their multiple requests for the same data query which yielded different data? I will raise with our concerned team for further investigation. I anticipate your response."

zoya faberov avatar image zoya faberov

Hi @ricardo.siguero

Case Reference number is

05956090

I will follow-up when there are updates

ricardo.siguero avatar image ricardo.siguero zoya faberov

Thanks, @zoya.farberov

zoya faberov avatar image   zoya faberov

Hi @ricardo.siguero,

The relevant team is looking into this. Please provide the relevant extraction ids:

"I confirm that this is not a content issue. Can you please provide me the client’s extraction IDs of their multiple requests for the same data query which yielded different data? I will raise with our concerned team for further investigation. I anticipate your response."

Thanks

zoya faberov avatar image   zoya faberov zoya faberov

Hi @ricardo.siguero ,

The content is not able to provide further guidance without the extraction IDs.

If you would prefer, please email me this info at zoya.farberov@thomsonreuters.com

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